Placing an order
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
All orders are subject to availability and confirmation of the order price. If there’s an issue with an order, we’ll get in touch with you.
Prices and product descriptions
Prices include VAT (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged. Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.
Your information
Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update My Account so we can continue giving you our best service (you can also update your marketing preferences there).
Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used.
Intellectual property, software and content
3π PENELIS SOFTWARE LTD owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.
You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.
You’re also not allowed to use the 3π PENELIS SOFTWARE LTD and ECTOOLS logos without our expressed permission.
Complaints
Please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:
- Post: BALKAN CENTER, Building Γ, 1st Floor, 1.06, 9th klm Thessaloniki- Thermi, Thermi 57001 tel/fax: +302310332032, Greece
